Refund policy

Last updated November 7, 2026

This policy applies to purchases made at mzsxp.com.

Return window and eligibility

You may request a return within 30 calendar days after delivery. We accept eligible returns for a change of mind, an unsuitable product, or a damaged, defective, or incorrect item.

For a change of mind, return the product unused, unaltered, and in its original condition, with its original packaging and included accessories. Provide your order number or other proof of purchase. If the product arrived damaged, defective, incorrect, or materially different from its description, contact us so we can assess the issue and arrange an appropriate remedy.

How to request a return

Email hello@mzsxp.com within the return window. Include your order number, the item you want to return, and the reason. If the item is damaged, defective, or incorrect, describe the issue and include photographs where available.

We will provide return instructions and confirm the shipping arrangements. Contact us before mailing your return. If a damaged product contains a battery, contact us first for instructions specific to that item.

Return address

[INSERT CONFIRMED RETURN ADDRESS, INCLUDING COUNTRY]

Pack the item securely, include your order number, and keep your shipping receipt. We recommend using a trackable service.

Return shipping costs

  • Change of mind or unsuitable selection. The customer pays return postage and purchases their own return label.

  • Damaged, defective, or incorrect items. Mzsxp covers reasonable return shipping costs. Contact us before purchasing postage so we can provide a prepaid label or agree on reimbursement.

  • Restocking fee. $0.

Standard outbound shipping is free, so there is no outbound shipping charge to deduct from an eligible refund.

Refunds

We will inspect your return and issue any approved refund within 10 business days after receiving the returned item. We will email you the result.

Approved refunds include the amount paid for the returned product and applicable sales tax. Return postage paid by the customer for a change of mind is the customer’s responsibility.

We issue refunds to the original payment method. Your bank or payment provider may take additional time to post the funds.

Exchanges and cancellations

To get a different item, request an eligible return and place a separate order for the replacement.

Contact us promptly to request cancellation. If we can cancel an order before shipment, we will promptly issue a full refund to the original payment method. For orders that have shipped, follow the return process above.

Your rights under applicable consumer protection law continue to apply.

Contact

Email hello@mzsxp.com
Phone +1 256-547-3785
Customer service hours Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)